Managing Partner
Chris Watson.
The Managing Partner serves as the central business leader, overseeing the operational and strategic direction of the practice. Their main goal is to ensure the right resources—people, systems, and technology—are in place to deliver high-quality patient care efficiently.
This role is complex and encompasses several key responsibilities. The Managing Partner manages all of the business aspects of the practice, from financial management and human resources to premises, equipment, and IT. They are responsible for making sure the administrative team, GPs, and other medical professionals have the support they need to deliver patient services effectively.
Ultimately, the Managing Partner acts as the vital link between the clinical and business sides of the practice. By overseeing the day-to-day operations and helping to develop extended services, they allow the medical team to focus on their primary role: providing excellent patient care and enhancing the overall patient experience.
Assistant Practice Manager
Kelly Langlands (f)
The role of an Assistant Practice Manager in general practice is to provide essential support to the Practice Management team, ensuring the smooth and efficient day-to-day operations of the surgery. They act as a key link between the administrative and clinical teams, helping to manage staff, oversee patient services, and ensure compliance with various regulations. By handling many of the operational tasks, the Assistant Practice Manager allows the Practice Manager to focus on long-term strategy and development. In essence, they are the backbone of the administrative team, vital for maintaining a high standard of patient care and a productive work environment.
Digital Infrastructure and Facilities Manager
Paul Culling (m)
A Digital Infrastructure & Facilities Manager in general practice is responsible for managing both the surgery’s IT systems and its physical premises. They ensure the practice’s digital tools, from clinical software to cybersecurity, are secure and reliable. At the same time, they oversee the maintenance of the building itself, making sure it is safe and well-kept. This combined role is essential for providing the clinical team with a functional and secure environment so they can focus on delivering high-quality patient care.
Reception/Secretarial Staff
When you contact us, either by phone or in person, our staff are here to help. They handle everything from scheduling appointments to organising your documentation, all to ensure our practice operates efficiently and you receive excellent care. Their role is incredibly busy, and we appreciate your understanding and patience, especially during peak times when they’re managing a high volume of calls and inquiries. You might be asked for a little personal information about your medical condition. This isn’t just for us; it helps us direct you to the most suitable clinician and allows all the healthcare professionals within our practice to work together seamlessly to support your health and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.