Appointments

Urgent appointments

To request a urgent appointment:

If you need a urgent appointment, please call the surgery. We’ll take your details and a brief description of your symptoms for a triage appointment.

You must provide a current phone number where you can be reached. A GP will then call you back to assess your needs. If they determine you need to be seen in person, they’ll give you a time to attend the Blyth Acute Service.

This service is located at the entrance of Blyth Community Hospital and is staffed jointly by all GPs from Railway Medical Group. Because of this, you may not be seen by your usual GP.

Routine appointments

To request a routine appointment:

• You can book/cancel a routine appointment by contacting the surgery on 01670 542630 or alternatively via Patient Access
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Early morning appointments

We have early morning Doctors, Nurses and Healthcare appointments available from 7am to 8am. These appointments are booked in advance and are held in a closed surgery. Please contact the surgery to find out more.

Extended access

Railway Medical Group in conjunction with Marine Medical Group are operating an extended access service providing access to GP, practice nurse and health care assistant appointments outside the core opening hours of the practice (8:00am to 6.30pm Mon to Friday).

There are Friday evening appointments available at Cramlington Hub based at Village Surgery. On a Saturday the practice provides appointments from 8:00am to 5:30pm.

To access these appointments contact the practice on 01670 355080 or 01670 542630.

Non urgent requests

For non urgent issues such as fit notes, test results and other minor ailments, why not try our online eConsults. You will receive an initial response within 1 working day.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01670 542630, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11:30am possible.