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Physical Accessibility Statement

At Railway Medical Group, we are committed to providing a welcoming, accessible, and inclusive environment for all of our patients and visitors.

If you have any specific requirements or need assistance during your visit, please speak to a member of our reception team.

Parking and Arrival

  1. Car Parking: On-site general car parking is available for patients arriving by car.
  2. Disabled Parking: Dedicated accessible parking bays are located close to the main entrance for Blue Badge holders.
  3. Cycle Parking: Secure cycle parking is available on-site for those traveling by bicycle.

Building Access and Facilities

  • Step-Free Access: The entrance and all patient areas feature step-free access to accommodate those with mobility points or pushchairs.
  • Wheelchair Access: The building is fully accessible to wheelchair users, with wide corridors and clear turning spaces.
  • Disabled WC: Specially adapted, accessible toilet facilities (Disabled WC) are available on-site.

Communication and Sensory Support

  • Induction Loop: A hearing induction loop is fitted at our reception desk to support patients who use hearing aids. Please switch your hearing aid to the ‘T’ setting.
  • Signing Service: British Sign Language (BSL) signing services can be arranged for your appointments. Please let us know when booking so we can facilitate this.
  • Braille Translation: A Braille translation service is available for our practice information and patient documents upon request.