A new convenient way to access information and health and care services
We’re happy to introduce, Nicky, a digital assistant that helps guide you to the best place for help, often a self-service or self-referral option that gets you support faster.
Nicky uses smart AI technology so you can simply type your query in your own words and get a quick, helpful reply.
This is an extra choice for patients, not a replacement for anything. You can still call us, use online forms, or visit the surgery.
What the digital assistant can help with
is available all day and night. It can help you:
- Learn how to use the NHS App
- Order repeat prescriptions
- Book Pharmacy First
- Find self-referral services
- Get answers to common questions
You can use it on our website, through our phone system, or by scanning a QR code on posters in the Reception.
Easy to use:
Just type your question in normal, everyday language. For example:
- “I need a sick note.”
- “I need to book my child’s vaccinations.”
You’ll get clear steps to follow.
If your request needs a member of staff, it will offer you to complete an online request or call the practice.
Safe and secure
Your privacy is very important to us.
The digital assistant uses Microsoft Services, which keep your information safe at all times.
Why this is helpful
The digital assistant gives you a convenient way to get support.
Some people prefer to call. Others prefer to go online.
Now you can choose the option that works best for you.
By offering a digital assistant, we hope it will be easier and quicker for everyone to get help, without long waits or searching through lots of pages.
Try it today
Look for the digital assistant on our website, or choose the option when you call the practice or are waiting in the call queue.
It’s here to make managing your health simpler and less stressful.
