When to Use NHS 111
NHS 111 is a free and convenient service to help you get the right medical advice or treatment when you need it urgently, but it’s not a life-threatening emergency.
What NHS 111 Can Help With
You can use NHS 111 to get guidance for a wide range of concerns, including:
- Symptoms or injuries that are not life-threatening.
- Dental problems.
- Mental health support.
- Questions about prescriptions or medicines.
- Help with an existing medical condition.
The service will ask you a series of questions about your symptoms to help direct you to the best place for care. This might be a GP appointment, a local walk-in centre, or another NHS service.
How to Access the Service
You can Visit the NHS 111 website or call 111 at any time, day or night. The service is available 24 hours a day, 7 days a week.
When to Use the Phone Instead
Prefer calling in these cases:
- Children under 5
- Complex, ongoing health conditions
- Having an existing care plan or needing end-of-life support
Remember, if you have a medical emergency, such as chest pain, severe bleeding, or trouble breathing, you should call 999 immediately.
This information is for general guidance. Always seek professional medical advice for your specific health needs.